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Excellent service |
June 4, 2019 |
Reviewer:
John Woodward from Crossville, TN United States
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There was apparently a distribution problem with Karcher so there was a delay in getting my order. This sort of thing can certainly happen but I suspect most companies just delay your order or at best generate a stock email informing you that your order is 'on the way'. I received an email from Darren McWilliams at pwoutlet explaining the situation and offering an alternative pump at no extra cost. As I was in no particular hurry, I said waiting was no problem and the pump arrived only a few days later than expected.
Excellent, personal customer service has become a rarity these days but it's refreshing to see it alive and well with this company.
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